The Policy regarding the collection, use, and disclosure, if any, of personal information can be broken down into the 10 principles covered in Canada's Personal Information Protection and Electronic Documents Act ("PIPEDA").
Personal information is information about an individual who can be identified. Personal information includes information such as: your name, address, email, and credit card details. Personal information does not include the name, title, business address, or telephone number of an employee of an organization.
CPA Canada is responsible for personal information under its control. We have designated a Privacy Officer who is accountable for our compliance with this Policy and all applicable privacy laws. All CPA Canada employees are responsible for day-to-day compliance.
When we use trusted third parties to act on our behalf by performing such functions as fulfilling orders, delivering packages, processing credit card payments, or providing customer service, contractual or other appropriate means are used to ensure compliance by such third parties with this Policy and all applicable privacy laws.
This Policy applies solely to information collected by CPA Canada, and does not apply to links leading to third-party websites that CPA Canada does not control or own. Please be aware that CPA Canada is not responsible for the privacy practices of such other websites. CPA Canada encourages you to be aware of when you leave CAstore and to read the privacy statements of every website that collects personally identifiable information.
CPA Canada's primary goal in collecting personal information is to provide users with a smooth, efficient, customized, and secure experience while using CAstore. CPA Canada collects information about users at several different points on CAstore, including the following:
CPA Canada profile. To trial or to purchase products on CAstore, you must be a registered CPA Canada user. In the registration process, you are asked to provide certain information, including your first and last name, email, title, business address, and business telephone number. This information is used to establish and manage your CAstore account, to notify you of special offers and updates we think may be of interest to you, and to utilize certain CAstore services, such as our help desk.
CPA Canada member/customer information. CAstore may collect personal information directly from CPA Canada about CAstore subscribers who are CPA Canada members and/or customers. The information collected includes the information described under CPA Canada profile (above), as well as your CPA Canada member or customer number and CPA Canada subscription and invoicing information. This information is used to ensure seamless access to your paid subscriptions, as well as an efficient way in which to pay your CPA Canada invoices. CPA Canada also uses this information to provide services to its members via CAstore – for example, complimentary access to the CPA Canada Handbook.
Order processing. CAstore requests additional personal information when users purchase CAstore products. This includes contact information (such as name and shipping address) and financial information (such as a credit card number and expiration date). This information is used for billing purposes and to fill your orders. If CPA Canada has trouble processing an order, your contact information is used in order to get in touch with you.
Usage reports. CAstore automatically generates log files containing information regarding your use of CAstore, such as which areas of CAstore you use and the information that is accessed. The resulting usage reports may be used by CPA Canada in order to customize the content you are presented with when using CAstore.
CPA Canada will collect, use, or disclose your personal information only with your knowledge and consent, except where required or permitted by law.
By using CAstore, registering for CAstore, or ordering CAstore products you are agreeing to this Policy, confirming that you have read this Policy, and consenting to the collection, use, and disclosure of your personal information by CPA Canada (or its trusted third parties) as outlined in this Policy. If this Policy is not acceptable to you, you should not register for CAstore or order any CAstore products and should not submit any of your personal information.
We may update this Policy from time to time and you are responsible for reviewing the most current version of the Policy. The date of the last update to this Policy is at the beginning of the Policy. By continuing to use CAstore, you accept any updates to this Policy.
You can refuse the collection of your personal information and, subject to certain legal restrictions and reasonable notice, withdraw your consent to the continued use or disclose of personal information CPA Canada has already collected from you. You should understand, however, that refusing or withdrawing your consent may result in our being unable to provide you with CAstore products or services. You can withdraw your consent at any time by emailing us at support@CAstore.ca.
The collection of personal information by CPA Canada will be limited to what is necessary for the purposes which it identifies. CPA Canada will collect personal information by fair and lawful means.
Personal information will not be used or disclosed for purposes other than those for which it was collected, except with your consent or as required or permitted by law. It will be retained only as long as necessary for these purposes or as required by law.
CPA Canada will keep your personal information as accurate, complete, and up-to-date as necessary for the purposes for which it is to be used.
CPA Canada takes reasonable measures to protect all personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification by security safeguards appropriate to the sensitivity of the information.
Please note that it is your responsibility to protect your user ID and password information. If this information is disclosed, the privacy of your information cannot be assured.
Information about our policies and practices relating to the management of personal information will be made readily available to individuals.
You can view and modify your profile when you are logged into the service by clicking on the My account button.
You can ask to view your personal information by writing to the Privacy Officer at the address provided at the end of this Policy. You can request that corrections be made where you can show that the information in our possession is incorrect or incomplete. Please note that under certain circumstances, you may not be permitted to view your records, such as where such disclosure would raise security, legal, or confidentiality issues.
If you have any questions or concerns about this Policy or the handling of your personal information by CPA Canada, CPA Canada's Privacy Officer may be contacted as follows:
Attn: Privacy Officer
Chartered Professional Accountants of Canada
277 Wellington Street West
Toronto, ON, M5V 3H2
We will inform you of the relevant procedures when you make an inquiry or lodge a challenge or complaint.