Outsourcing Part 1 – Key Components of the Contracts |
 | Many organizations view IT Outsourcing as an integral part of their strategic objective to control operating costs, mitigate risk, and enhance shareholder value. To be successful, the IT Outsourcing activity should be well-defined and articulated in terms of setting out acceptable levels of performance and key responsibilities between both parties. This session focuses on the key components for developing an effective IT Outsourcing contract including: - Scope of service, duration and terms
- Rights and responsibilities of both parties
- Fee consideration and performance measurements
- Ownership of intellectual capital
- Controls, audits and privacy requirements
- Dispute resolution processes and termination provisions
- Business continuity plans and insurance
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2008 Canadian Conference on IT Audit, Governance and Security, March 31-April 1, 2008, Toronto, ON Audio synchronized to PowerPoint presentation: 22 slides, length 1:09:46 |
